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~person:"Babakus, Emin"
~person:"Fu, Xiaoxiao"
~subject:"Emotion"
~subject:"Salespeople"
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Emotion
Salespeople
Customer service
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Kundenservice
4
Beziehungsmarketing
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Consumer behaviour
3
Customer satisfaction
3
Dienstleistungsqualität
3
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3
Kundenzufriedenheit
3
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3
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3
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Arbeitsleistung
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Bank
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Beschwerdemanagement
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Burnout
1
Complaint management
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Culture
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Customer delight
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Customer orientation
1
Frontline employees
1
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Hospitality industry
1
Hospitality industry,
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Hotel industry
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Hotels
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ICCB (illegitimate customer complaning behavior)
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Babakus, Emin
Fu, Xiaoxiao
Barnes, Donald C.
5
Gremler, Dwayne D.
5
Medler-Liraz, Hana
5
Miao, Li
5
Prentice, Catherine
5
Groth, Markus
4
Shi, Junqi
4
Wang, Mo
4
Baker, Thomas L.
3
Chaker, Nawar N.
3
Collier, Joel E.
3
Delcourt, Cécile
3
Folse, Judith Anne Garretson
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Gierl, Heribert
3
Guchait, Priyanko
3
Lohmann, Katja
3
Seger-Guttmann, Tali
3
Svensson, Göran
3
Wang, Chen-Ya
3
Yoo, Jaewon
3
Zablah, Alex R.
3
Zanger, Cornelia
3
Ashforth, Blake E.
2
Bagozzi, Richard P.
2
Bambauer, Silke
2
Black, William C.
2
Bosch, Thorsten
2
Brady, Michael K.
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Brown, Tom
2
Cheshin, Arik
2
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Fichtel, Sina
2
Gabriel, Allison S.
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Gong, Taeshik
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Gouthier, Matthias
2
Han, Elizabeth
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European journal of marketing : EJM
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
The service industries journal
1
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ECONIS (ZBW)
4
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1
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
3
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
4
Customer orientation as a buffer against job burnout
Babakus, Emin
;
Yavas, Ugur
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 5-16
Persistent link: https://www.econbiz.de/10009427718
Saved in:
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