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~person:"Babakus, Emin"
~person:"Guchait, Priyanko"
~subject:"Emotion"
~subject:"Salespeople"
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Emotion
Salespeople
Customer service
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Dienstleistungsqualität
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Service quality
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Babakus, Emin
Guchait, Priyanko
Barnes, Donald C.
5
Gremler, Dwayne D.
5
Medler-Liraz, Hana
5
Miao, Li
5
Prentice, Catherine
5
Groth, Markus
4
Shi, Junqi
4
Wang, Mo
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3
Svensson, Göran
3
Wang, Chen-Ya
3
Yoo, Jaewon
3
Zablah, Alex R.
3
Zanger, Cornelia
3
Ashforth, Blake E.
2
Bagozzi, Richard P.
2
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Black, William C.
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European journal of marketing : EJM
1
International journal of hospitality management
1
Journal of service management
1
Service business
1
The service industries journal
1
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ECONIS (ZBW)
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1
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
2
Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Saved in:
3
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
4
When customers want to become frontline employees : an exploratory study of decision factors and motivation types
Wang, Chen-Ya
;
Guchait, Priyanko
;
Chiang, Cheng-Hsin
; …
- In:
Service business
11
(
2017
)
4
,
pp. 871-900
Persistent link: https://www.econbiz.de/10011915017
Saved in:
5
Customer orientation as a buffer against job burnout
Babakus, Emin
;
Yavas, Ugur
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 5-16
Persistent link: https://www.econbiz.de/10009427718
Saved in:
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