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~person:"Babakus, Emin"
~person:"Wang, Mo"
~subject:"Emotion"
~subject:"Salespeople"
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Search: subject_exact:"Kundendienst"
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Emotion
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Babakus, Emin
Wang, Mo
Barnes, Donald C.
5
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5
Medler-Liraz, Hana
5
Miao, Li
5
Prentice, Catherine
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Groth, Markus
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Shi, Junqi
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3
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3
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2
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Academy of Management journal : AMJ
3
European journal of marketing : EJM
1
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
1
The service industries journal
1
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ECONIS (ZBW)
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1
A social mindfulness approach to understanding experienced customer mistreatment : a within-person field experiment
Song, Yifan
;
Liu, Yihao
;
Wang, Mo
;
Lanaj, Klodiana
; …
- In:
Academy of Management journal : AMJ
61
(
2018
)
3
,
pp. 994-1020
Persistent link: https://www.econbiz.de/10011885670
Saved in:
2
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
3
The dark side of socialization : a longitudinal investigation of newcomer alcohol use
Liu, Songqi
;
Wang, Mo
;
Bamberger, Peter A.
;
Shi, Junqi
; …
- In:
Academy of Management journal : AMJ
58
(
2015
)
2
,
pp. 334-355
Persistent link: https://www.econbiz.de/10011287608
Saved in:
4
Lagged influences of customer mistreatment on employee mood : moderating roles of maladaptive emotion regulation strategies
Zhan, Yujie
;
Wang, Mo
;
Shi, Junqi
- In:
Individual sources, dynamics, and expressions of …
,
(pp. 203-224)
.
2013
Persistent link: https://www.econbiz.de/10010222118
Saved in:
5
Customer orientation as a buffer against job burnout
Babakus, Emin
;
Yavas, Ugur
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 5-16
Persistent link: https://www.econbiz.de/10009427718
Saved in:
6
Daily customer mistreatment and employee sabotage against customers : examining emotion and resource perspectives
Wang, Mo
;
Liao, Hui
;
Zhan, Yujie
;
Shi, Junqi
- In:
Academy of Management journal : AMJ
54
(
2011
)
2
,
pp. 312-334
Persistent link: https://www.econbiz.de/10009156515
Saved in:
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