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~person:"Babin, Barry J."
~person:"Wieseke, Jan"
~subject:"Emotion"
~type_genre:"Article in journal"
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Emotion
Beziehungsmarketing
30
Relationship marketing
30
Consumer behaviour
14
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14
Salespeople
13
Verkaufspersonal
13
Customer satisfaction
9
Kundenzufriedenheit
9
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6
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3
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customer satisfaction
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personal selling
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Babin, Barry J.
Wieseke, Jan
Han, Heesup
7
Ahn, Jiseon
5
Barnes, Donald C.
5
Folse, Judith Anne Garretson
5
Hur, Won-Moo
5
Qu, Hailin
5
Alnawas, Ibrahim
4
Back, Ki-Joon
4
Bock, Dora E.
4
Cai, Ruiying
4
Hussain, Khalid
4
Junaid, Muhammad
4
Moon, Tae Won
4
Ribeiro, Manuel Alector
4
Sarkar, Abhigyan
4
Torres, Edwin N.
4
Woosnam, Kyle Maurice
4
Ahuvia, Aaron
3
Bajpai, Naval
3
Chebat, Jean-Charles
3
Chen, Annie Huiling
3
Fetscherin, Marc
3
Groth, Markus
3
Gustafsson, Anders
3
Hanks, Lydia
3
Hou, Fujun
3
Hussein, Ananda Sabil
3
Iglesias, Oriol
3
Kemp, Elyria
3
Kidwell, Blair
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Kim, Taegoo
3
Kulshreshtha, Kushagra
3
Lee, Choong-Ki
3
Lee, Gyehee
3
Loureiro, Sandra Maria Correia
3
Madadi, Rozbeh
3
Mallya, Jyothi
3
Mattila, Anna S.
3
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Journal of business research : JBR
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Psychology & marketing
1
The journal of business & industrial marketing
1
The journal of personal selling & sales management : JPSSM
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ECONIS (ZBW)
7
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1
The risky side of inspirational appeals in personal selling : when do customers infer ulterior salesperson motives?
Alavi, Sascha
;
Habel, Johannes
;
Schmitz, Christian
; …
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
3
,
pp. 323-343
Persistent link: https://www.econbiz.de/10011963039
Saved in:
2
Examining customer-created guilt in a service context
Pounders, Kathrynn R.
;
Moulard, Julie Guidry
;
Babin, …
- In:
Psychology & marketing
35
(
2018
)
11
,
pp. 830-844
Persistent link: https://www.econbiz.de/10011970112
Saved in:
3
Commenting on "atmospheric affect ... gaining share of customer"
Babin, Barry J.
;
Attaway, Jill P.
;
James, Kevin W.
- In:
Journal of global scholars of marketing science : …
27
(
2017
)
3
,
pp. 195-200
Persistent link: https://www.econbiz.de/10011774975
Saved in:
4
Empathy, nonverbal immediacy, and salesperson performance : the mediating role of adaptive selling behavior
Limbu, Yam B.
;
Jayachandran, Chinnappa Naidu
;
Babin, …
- In:
The journal of business & industrial marketing
31
(
2016
)
5
,
pp. 654-667
Persistent link: https://www.econbiz.de/10011564327
Saved in:
5
Negative emotions, value and relationships : differences between women and men
Babin, Barry J.
;
Griffin, Mitch
;
Borges, Adilson
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 471-478
Persistent link: https://www.econbiz.de/10009768989
Saved in:
6
Development of new empirical insights in consumer-retailer relationships within online and offline retail environments : introduction to the special issue
Ortinau, David J.
;
Babin, Barry J.
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 795-800
Persistent link: https://www.econbiz.de/10009756919
Saved in:
7
On the role of empathy in customer-employee interactions
Wieseke, Jan
;
Geigenmüller, Anja
;
Kraus, Florian
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 316-331
Persistent link: https://www.econbiz.de/10009578288
Saved in:
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