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~person:"Bachrach, Daniel G."
~subject:"Customer service"
~subject:"Dienstleistungsqualität"
~subject:"Leistungsmotivation"
~subject:"United States"
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Customer service
Dienstleistungsqualität
Leistungsmotivation
United States
Salespeople
7
Verkaufspersonal
7
Arbeitsleistung
3
Arbeitsverhalten
3
Job performance
3
Selling
3
Service quality
3
Verkauf
3
Work behaviour
3
Knowledge management
2
Social capital
2
Sozialkapital
2
Wissensmanagement
2
Arbeitsgruppe
1
B-to-B-Marketing
1
Betriebsklima
1
Beziehungsmarketing
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Business-to-business marketing
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Challenger Sales model
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Climate change
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Climate protection
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Consumer behaviour
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Coping behaviors
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Dienstleistungssektor
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Einzelhandel
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Emotion
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Erfolgsfaktor
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Firm performance
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Führungskräfte
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Führungsstil
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Intelligence
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Intelligenz
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Investments in team social capital
1
Klimaschutz
1
Klimawandel
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Knowledge transfer
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Konsumentenverhalten
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Lagged field study
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Leadership competencies
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Bachrach, Daniel G.
Rapp, Adam
9
Mallin, Michael L.
8
Ahearne, Michael
6
Hughes, Douglas E.
6
Malshe, Avinash
6
Pullins, Ellen
6
Brown, Tom
5
Evans, Kenneth R.
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Johnson, Jeff S.
5
Lam, Son K.
5
Yoo, Jaewon
5
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4
Flaherty, Karen E.
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Lee, Nick
4
Mengüç, Bülent
4
Plouffe, Christopher R.
4
Udayana, Ida Bagus Nyoman
4
Zablah, Alex R.
4
Agnihotri, Raj
3
Ahmad, Bilal
3
Akhtar, Nadeem
3
Arndt, Aaron D.
3
Auh, Seigyoung
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Babakus, Emin
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Bande, Belén
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Boukis, Achilleas
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Chaker, Nawar N.
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Delpechitre, Duleep
3
Farida, Naili
3
Fernández-Ferrín, Pilar
3
Fichtel, Sina
3
Futrell, Charles M.
3
Gabler, Colin B.
3
Good, Valerie
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The journal of personal selling & sales management : JPSSM
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
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ECONIS (ZBW)
4
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1
Do sales and service compete? : the impact of multiple psychological climates on frontline employee performance
Ogilvie, Jessica
;
Rapp, Adam
;
Bachrach, Daniel G.
; …
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 11-26
Persistent link: https://www.econbiz.de/10011690132
Saved in:
2
Intangible sales team resources : investing in team social capital and transactive memory for market-driven behaviors, norms and performance
Bachrach, Daniel G.
;
Mullins, Ryan R.
;
Rapp, Adam A.
- In:
Industrial marketing management : the international …
62
(
2017
),
pp. 88-99
Persistent link: https://www.econbiz.de/10011707070
Saved in:
3
Translating sales effort into service performance: it's an emotional ride
Ogilvie, Jessica
;
Rapp, Adam
;
Agnihotri, Raj
;
Bachrach, …
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
2
,
pp. 100-112
Persistent link: https://www.econbiz.de/10011734618
Saved in:
4
Influences of organizational investments in social capital on service employee commitment and performance
Ellinger, Alexander E.
;
Musgrove, Carolyn (Casey) Findley
; …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1124-1133
Persistent link: https://www.econbiz.de/10009756181
Saved in:
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