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~person:"Balaji, M. S."
~person:"Gravelle, Hugh"
~subject:"Product quality"
~type_genre:"Article in journal"
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Product quality
Dienstleistungsqualität
32
Service quality
32
Consumer behaviour
15
Konsumentenverhalten
15
Customer satisfaction
13
Kundenzufriedenheit
13
Beziehungsmarketing
11
Relationship marketing
11
Großbritannien
7
Quality
7
United Kingdom
7
Beschwerdemanagement
6
Complaint management
6
Hospital
6
Krankenhaus
6
Produktqualität
5
Service failure
5
Choice
4
Competition
4
Gesundheitsversorgung
4
Gesundheitswesen
4
Health care
4
Health care system
4
Physicians
4
Viral marketing
4
Virales Marketing
4
Wettbewerb
4
Ärzte
4
Arbeitszufriedenheit
3
Hospitals
3
Interaction quality
3
Job satisfaction
3
Patienten
3
Patients
3
Arzthonorar
2
Betriebliche Wertschöpfung
2
Brand image
2
Brand management
2
Confidence
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Article in journal
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Graue Literatur
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English
5
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Balaji, M. S.
Gravelle, Hugh
Han, Heesup
7
Siciliani, Luigi
7
Prybutok, Victor R.
6
Lee, Jin-soo
5
Antony, Jiju
4
Marimon, Frederic
4
Blankson, Charles
3
Carey, Robin
3
Cheng, Ching-Chan
3
Choi, Beom Joon
3
Chua, Bee-Lia
3
Dahlgaard, Jens Jörn
3
García-Fernández, Jerónimo
3
Gutacker, Nils
3
Kim, Hyun Sik
3
Linnosmaa, Ismo
3
Moscelli, Giuseppe
3
Parast, Mahour Mellat
3
Prayag, Girish
3
Prybutok, Victor
3
Ryding, Daniella
3
Shahin, Arash
3
Straume, Odd Rune
3
Tarí, Juan José
3
Upadhyaya, Gururaj
3
Witell, Lars
3
Abebe, Birhanu Beshah
2
Abu Bakar bin Abdul Hamid
2
Akter, Shahriar
2
Assaker, Guy
2
Awasthi, Anjali
2
Bernardo, Merce
2
Bhat, K. Subrahmanya
2
Bonn, Mark Andrew
2
Borchardt, Miriam
2
Brekke, Kurt R.
2
Bruwer, Johan
2
Calvo-Porral, Cristina
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Chang, Tsang-Chuan
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Economic modelling
1
Journal of business research : JBR
1
Journal of economic behavior & organization : JEBO
1
Journal of health economics
1
Regional science & urban economics
1
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ECONIS (ZBW)
5
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1
Does quality affect choice of family physician? : evidence from patients changing general practice without changing address
Empel, Giovanni van
;
Gravelle, Hugh
;
Santos, Rita
- In:
Economic modelling
126
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014463172
Saved in:
2
The effect of hospital ownership on quality of care : evidence from England
Moscelli, Giuseppe
;
Gravelle, Hugh
;
Siciliani, Luigi
; …
- In:
Journal of economic behavior & organization : JEBO
153
(
2018
),
pp. 322-344
Persistent link: https://www.econbiz.de/10011986774
Saved in:
3
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
4
Location, quality and choice of hospital : evidence from England 2002-2013
Moscelli, Giuseppe
;
Siciliani, Luigi
;
Gutacker, Nils
; …
- In:
Regional science & urban economics
60
(
2016
),
pp. 112-124
Persistent link: https://www.econbiz.de/10011639045
Saved in:
5
Choice of hospital : which type of quality matters?
Gutacker, Nils
;
Siciliani, Luigi
;
Moscelli, Giuseppe
; …
- In:
Journal of health economics
50
(
2016
),
pp. 230-246
Persistent link: https://www.econbiz.de/10011589026
Saved in:
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