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~person:"Balint, Bryon"
~person:"Cheng, T. C. E."
~subject:"Business process management"
~subject:"United States"
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Business process management
United States
Dienstleistungsmanagement
4
Service management
4
Innovation
2
Innovation management
2
Innovationsmanagement
2
USA
2
Auslandsverlagerung
1
Beziehungsmarketing
1
Complexity management
1
Customer satisfaction
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Einführung
1
Implementation
1
International competition
1
Internationaler Wettbewerb
1
Komplexitätsmanagement
1
Kundenzufriedenheit
1
Offshoring
1
Organisatorischer Wandel
1
Organizational change
1
Process Implementation
1
Process Standardization
1
Prozessmanagement
1
Relationship marketing
1
Service Management
1
Service industry
1
Service quality
1
Standardisierung
1
Standardization
1
Task Complexity
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Balint, Bryon
Cheng, T. C. E.
Baglieri, Enzo
4
Batt, Rosemary L.
3
Doellgast, Virginia
3
Kwon, Hyunji
3
Verma, Rohit
3
Christen, Elisabeth
2
Conger, Sue
2
Diao, Yixin
2
Ely, David P.
2
Fitzsimmons, James A.
2
Fitzsimmons, Mona J.
2
Fließ, Sabine
2
Francois, Joseph F.
2
Harvey, Jean
2
Herbst, Michael
2
Herrmann, Thomas
2
Iden, Jon
2
Joglekar, Nitin
2
Johnston, Robert
2
Karmarkar, Uday
2
Kovner, Anthony R.
2
Leyer, Michael
2
Lucas, Anthony F.
2
Pekkanen, Petra
2
Pirttilä, Timo
2
Puolakka, Tiina
2
Salehizadeh, Mehdi
2
Thompson, Gary M.
2
Victorino, Liana
2
Zhang, Jie J.
2
Aflaki, Sam
1
Alliprandini, Dário H.
1
Anderson, Sidney T.
1
Andrew, William
1
Aparecida de Mattos, Claudia
1
Bachrach, Daniel G.
1
Balazin, Nenad
1
Baron, Opher
1
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Journal of engineering and technology management : JET-M
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
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ECONIS (ZBW)
3
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Process frameworks in services offshoring : implementation thoroughness, task complexity, and performance improvement
Balint, Bryon
- In:
International journal of information systems in the …
7
(
2015
)
4
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011336540
Saved in:
2
Introduction: An introductory essay : creating a competitive edge in operations and service management through technology and innovation
Cheng, T. C. E.
;
Choi, Tsan-Ming
;
Yeung, Andy C. L.
- In:
Journal of engineering and technology management : JET-M
29
(
2012
)
1
,
pp. 1-2
Persistent link: https://www.econbiz.de/10009565828
Saved in:
3
Special issue: Creating competitive edge in operations and service management through technology and innovation
Cheng, T. C. E.
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009565832
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