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~person:"Ball, Joan"
~subject:"Emotion"
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Emotion
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Ball, Joan
Dufwenberg, Martin
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Journal of service theory and practice : JSTP
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Delight and the grateful customer : beyond joy and surprise
Ball, Joan
;
Barnes, Donald C.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 250-269
Persistent link: https://www.econbiz.de/10011603069
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