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Bani-Melhem, Shaker
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Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
2
Do employee resilience, focus on opportunity, and work-related curiosity predict innovative work behaviour? : the mediating role of career adaptability
Abu Khait, Rawan
;
Bani-Melhem, Shaker
;
Faridahwati Mohd …
- In:
Managing knowledge, absorptive capacity and innovation
,
(pp. 31-60)
.
2021
Persistent link: https://www.econbiz.de/10012596541
Saved in:
3
Does employee resilience exacerbate the effects of abusive supervision? : a study of frontline employees’ self-esteem, turnover intention, and innovative behaviors
Bani-Melhem, Shaker
;
Quratulain, Samina
;
Al-Hawari, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 611-629
Persistent link: https://www.econbiz.de/10012549288
Saved in:
4
Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad
;
Bani-Melhem, Shaker
;
Quratulain, …
- In:
Journal of business and psychology
35
(
2020
)
2
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012226862
Saved in:
5
Do employee resilience, focus on opportunity, and work-related curiosity predict innovative work behaviour? : the mediating role of career adaptability
Abu Khait, Rawan
;
Bani-Melhem, Shaker
;
Faridahwati Mohd …
- In:
International journal of innovation management
24
(
2020
)
7
,
pp. 2050070-1-2050070-30
Persistent link: https://www.econbiz.de/10012271606
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