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~person:"Barnes, Donald C."
~person:"Gouthier, Matthias"
~subject:"Emotion"
~subject:"Online-Handel"
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Search: subject_exact:"Kundendienst"
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Emotion
Online-Handel
Customer service
13
Kundenservice
13
Customer satisfaction
11
Kundenzufriedenheit
11
Beziehungsmarketing
8
Relationship marketing
8
Dienstleistungsqualität
6
Service quality
6
Consumer behaviour
5
Customer delight
5
Konsumentenverhalten
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Dienstleistung
4
Dienstleistungsmarketing
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Services marketing
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Design Thinking
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Service-Design
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Adaptability
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Anger
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Arbeitspsychologie
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Broaden-and-build theory
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Bundling strategy
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Corporate culture
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Customer loyalty
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Deservingness
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Dienstleistungsberufe
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Dienstleistungsmanagement
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Disconfirmation of expectations
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Barnes, Donald C.
Gouthier, Matthias
Medler-Liraz, Hana
5
Prentice, Catherine
5
Gremler, Dwayne D.
4
Groth, Markus
4
Miao, Li
4
Bijmolt, Tammo H. A.
3
Delcourt, Cécile
3
Folse, Judith Anne Garretson
3
Gijsenberg, Maarten J.
3
Lohmann, Katja
3
Seger-Guttmann, Tali
3
Shi, Junqi
3
Voorhees, Clay M.
3
Walsh, Gianfranco
3
Wang, Mo
3
Zanger, Cornelia
3
Zhang, Han
3
Ashforth, Blake E.
2
Baker, Thomas L.
2
Bauer, Hans H.
2
Black, William C.
2
Chaker, Nawar N.
2
Cheshin, Arik
2
Collier, Joel E.
2
Deges, Frank
2
Diefendorff, James M.
2
Fernández-Amaya, Lucía
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Gabriel, Allison S.
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Garcés-Conejos Blitvich, Pilar
2
Gelbrich, Katja
2
Gong, Taeshik
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Gäthke, Jana
2
Han, Elizabeth
2
Han, Su-Jin
2
Hennig-Thurau, Thorsten
2
Hirche, Christian F.
2
Hsieh, Tony
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Hur, Won-Moo
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Journal of service theory and practice : JSTP
2
Journal of business research : JBR
1
The journal of services marketing
1
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ECONIS (ZBW)
4
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Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
2
Customer delight : universal remedy or a double-edged sword?
Ludwig, Nadine L.
;
Heidenreich, Sven
;
Krämer, Tobias
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10011601104
Saved in:
3
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
4
Customer delight and work engagement
Barnes, Donald C.
;
Collier, Joel E.
;
Robinson, Stacey
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 380-390
Persistent link: https://www.econbiz.de/10010419905
Saved in:
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