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~person:"Barnes, Donald C."
~subject:"Customer satisfaction"
~subject:"Leadership style"
~subject:"Leadership"
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Customer satisfaction
Leadership style
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Kundenzufriedenheit
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Beziehungsmarketing
5
Consumer behaviour
5
Customer delight
5
Konsumentenverhalten
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Idiosyncratic service experience
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Jealousy
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Barnes, Donald C.
Ashkanasy, Neal M.
14
Humphrey, Ronald H.
13
Iszatt-White, Marian
10
Han, Heesup
9
Medler-Liraz, Hana
8
Connelly, Shane
7
Dasborough, Marie T.
6
Knippenberg, Daan van
6
Prayag, Girish
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Vázquez Casielles, Rodolfo
6
Brosi, Prisca
5
Fröse, Marlies W.
5
Goleman, Daniel
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Gooty, Janaki
5
Hosany, Sameer
5
Kleef, Gerben A. van
5
Ladhari, Riadh
5
Lemmergaard, Jeanette
5
Siddiqui, Danish Ahmed
5
Surachartkumtonkun, Jiraporn
5
Vandenberghe, Christian
5
Vinh Van Thai
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Welpe, Isabell M.
5
Bagozzi, Richard P.
4
Caldwell, Cam
4
Chebat, Jean-Charles
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Hanks, Lydia
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Hyun, Sunghyup Sean
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Johnson, Stefanie K.
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Kaudela-Baum, Stephanie
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Lee, Choong-Ki
4
Li, Gang
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Lindebaum, Dirk
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Liu, Yan
4
Luo, Jinlian
4
Mattila, Anna S.
4
Miao, Li
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Journal of business research : JBR
2
Journal of service theory and practice : JSTP
2
Journal of marketing theory and practice
1
The journal of services marketing
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ECONIS (ZBW)
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Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
2
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
3
Delight and the grateful customer : beyond joy and surprise
Ball, Joan
;
Barnes, Donald C.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 250-269
Persistent link: https://www.econbiz.de/10011603069
Saved in:
4
The impact of perceived customer delight on the frontline employee
Barnes, Donald C.
;
Ponder, Nicole
;
Hopkins, Christopher D.
- In:
Journal of business research : JBR
68
(
2015
)
2
,
pp. 433-441
Persistent link: https://www.econbiz.de/10010472554
Saved in:
5
Customer delight and work engagement
Barnes, Donald C.
;
Collier, Joel E.
;
Robinson, Stacey
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 380-390
Persistent link: https://www.econbiz.de/10010419905
Saved in:
6
Investigating the key routes to customer delight
Barnes, Donald C.
;
Ponder, Nicole
;
Dugar, Kranti
- In:
Journal of marketing theory and practice
19
(
2011
)
4
,
pp. 359-375
Persistent link: https://www.econbiz.de/10009383578
Saved in:
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