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~person:"Barnes, Donald C."
~subject:"Dienstleistung"
~subject:"Dienstleistungssektor"
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Dienstleistung
Dienstleistungssektor
Beziehungsmarketing
7
Customer service
7
Kundenservice
7
Relationship marketing
7
Customer satisfaction
6
Kundenzufriedenheit
6
Consumer behaviour
4
Customer delight
4
Konsumentenverhalten
4
Dienstleistungsqualität
3
Emotion
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Service industry
3
Service quality
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Salespeople
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Verkaufspersonal
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Adaptability
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Arbeitspsychologie
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Broaden-and-build theory
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Deservingness
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Dienstleistungsberufe
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Effort
1
Einzelhandel
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Empathy
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Employee retention
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Engagement
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Event marketing
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Event-Marketing
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Feedback
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Frontline employees
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Frontline service employees
1
Idiosyncratic service experience
1
Jealousy
1
Jox
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Leistungsmotivation
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Mitarbeiterbindung
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Organizational psychology
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Personality psychology
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Barnes, Donald C.
Wirtz, Jochen
5
Gouthier, Matthias H. J.
4
Gustafsson, Anders
4
Sirianni, Nancy J.
4
Stauss, Bernd
4
Subramony, Mahesh
4
Bitner, Mary Jo
3
Bowen, David E.
3
Brady, Michael K.
3
Bruhn, Manfred
3
Chase, Richard B.
3
Edvardsson, Bo
3
Georgiev, Marin
3
Gouthier, Matthias
3
Klostermann, Tanja
3
Laakmann, Kai
3
McColl-Kennedy, Janet R.
3
Paluch, Stefanie
3
Schlatter, Cornelia
3
Terziev, Venelin
3
Zeithaml, Valarie A.
3
Abney, Alexandra K.
2
Asante, Daniel
2
Asante, Eric Adom
2
Banabakova, V.
2
Berman, Oded
2
Berry, Leonard L.
2
Berthon, Pierre R.
2
Brengman, Malaika
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Bullinger, Hans-Jörg
2
Christ-Brendemühl, Sonja
2
Coenen, Christian
2
Collier, Joel E.
2
Dasu, Sriram
2
Eilert, Meike
2
Enquist, Bo
2
Fazal-e-Hasan, Syed
2
Fisk, Raymond P.
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Frei, Frances X.
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Journal of business research : JBR
1
Journal of service research : JSR
1
The journal of services marketing
1
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ECONIS (ZBW)
3
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Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
2
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
3
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
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