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~person:"Barnes, Donald C."
~subject:"Dienstleistungssektor"
~subject:"Leistungsbündel"
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Search: subject_exact:"Post-purchase marketing"
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Dienstleistungssektor
Leistungsbündel
Beziehungsmarketing
7
Customer service
7
Kundenservice
7
Relationship marketing
7
Customer satisfaction
6
Kundenzufriedenheit
6
Consumer behaviour
4
Customer delight
4
Konsumentenverhalten
4
Dienstleistungsqualität
3
Emotion
3
Service industry
3
Service quality
3
Salespeople
2
Verkaufspersonal
2
Adaptability
1
Arbeitspsychologie
1
Broaden-and-build theory
1
Deservingness
1
Dienstleistung
1
Dienstleistungsberufe
1
Effort
1
Einzelhandel
1
Empathy
1
Employee retention
1
Engagement
1
Event marketing
1
Event-Marketing
1
Feedback
1
Frontline employees
1
Frontline service employees
1
Idiosyncratic service experience
1
Jealousy
1
Jox
1
Leistungsmotivation
1
Mitarbeiterbindung
1
Organizational psychology
1
Personality psychology
1
Persönlichkeitspsychologie
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Barnes, Donald C.
Thomas, Oliver
11
Fellmann, Michael
8
Nüttgens, Markus
6
Schlicker, Michael
6
Gouthier, Matthias H. J.
4
Gustafsson, Anders
4
Lay, Gunter
4
Luczak, Holger
4
Sirianni, Nancy J.
4
Subramony, Mahesh
4
Wirtz, Jochen
4
Bowen, David E.
3
Brady, Michael K.
3
Chase, Richard B.
3
Emmrich, Andreas
3
Georgiev, Marin
3
Loos, Peter
3
Matijacic, Michel
3
McColl-Kennedy, Janet R.
3
Stauss, Bernd
3
Terziev, Venelin
3
Walter, Philipp
3
Asante, Daniel
2
Asante, Eric Adom
2
Backhaus, Klaus
2
Banabakova, V.
2
Barkawi, Karim
2
Berthon, Pierre R.
2
Blinn, Nadine
2
Brengman, Malaika
2
Bullinger, Hans-Jörg
2
Buse, Christian
2
Christ-Brendemühl, Sonja
2
Cohen, Morris A.
2
Collier, Joel E.
2
Dangelmaier, Wilhelm
2
Dasu, Sriram
2
Dauben, Stephan A.
2
Däuble, Gerald Jan
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Journal of business research : JBR
1
Journal of service research : JSR
1
The journal of services marketing
1
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ECONIS (ZBW)
3
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Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
2
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
3
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
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