//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Baron, Opher"
~person:"Tezcan, Tolga"
~subject:"Customer service"
~subject:"Stochastic process"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Waiting line theory"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer service
Stochastic process
Queueing theory
18
Warteschlangentheorie
18
Stochastischer Prozess
5
Hospital
4
Krankenhaus
4
Beziehungsmarketing
3
Call centre
3
Callcenter
3
Customer satisfaction
3
Dienstleistungsqualität
3
Inventory model
3
Kundenservice
3
Kundenzufriedenheit
3
Lagerhaltungsmodell
3
Relationship marketing
3
Service quality
3
queueing theory
3
Capacity planning
2
Consumer behaviour
2
Durchlaufzeit
2
Dynamic programming
2
Dynamische Optimierung
2
Game theory
2
Gesundheitsversorgung
2
Health care
2
Kapazitätsplanung
2
Konsumentenverhalten
2
Lagermanagement
2
Lead time
2
Markov chain
2
Markov-Kette
2
Preismanagement
2
Pricing strategy
2
Probability theory
2
Spieltheorie
2
Wahrscheinlichkeitsrechnung
2
Warehouse management
2
abandonment
2
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Author
All
Baron, Opher
Tezcan, Tolga
Whitt, Ward
8
Roy, Debjit
6
Koster, René de
5
Pender, Jamol
5
Creemers, Stefan
3
Gupta, Akash
3
Helber, Stefan
3
Ko, Young Myoung
3
Liu, Yunan
3
Matsui, Masayuki
3
Ohlmann, Jeffrey W.
3
Shanthikumar, J. George
3
Thomas, Barrett W.
3
Xu, Kuang
3
Yao, David D.
3
Zhang, Shu
3
Athreya, Krishna B.
2
Berman, Oded
2
Bhatia, Shweta
2
Bruneel, Herwig
2
Cha, Won Chul
2
Daduna, Hans
2
Dahm, Martin
2
He, Shuangchi
2
Henken, Kirsten
2
Honnappa, Harsha
2
Jacquillat, Alexandre
2
Mandjes, Michel
2
Mukherjee, Debankur
2
Parhi, Sampanna
2
Perry, Ohad
2
Puha, Amber L.
2
Pınarbaşı, Mehmet
2
Reed, Josh
2
Reiman, Martin I.
2
Sarhangian, Vahid
2
Schweitzer, Marcus
2
Sharma, Kirti
2
more ...
less ...
Published in...
All
Manufacturing & service operations management : M & SOM
3
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Mathematics of operations research
1
Operations research
1
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Proactive customer service : operational benefits and economic frictions
Delana, Kraig
;
Savva, Nicos
;
Tezcan, Tolga
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
1
,
pp. 70-87
Persistent link: https://www.econbiz.de/10012506614
Saved in:
2
When to use provider triage in emergency departments
Kamali, Michael F.
;
Tezcan, Tolga
;
Yildiz, Ozlem
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1003-1019
Persistent link: https://www.econbiz.de/10012013481
Saved in:
3
Approximations for chat service systems using many-server diffusion limits
Cui, Leon
;
Tezcan, Tolga
- In:
Mathematics of operations research
41
(
2016
)
3
,
pp. 775-807
Persistent link: https://www.econbiz.de/10011520572
Saved in:
4
Exact analysis of capacitated two-echelon inventory systems with priorities
Abouee-Mehrizi, Hossein
;
Baron, Opher
;
Berman, Oded
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
4
,
pp. 561-577
Persistent link: https://www.econbiz.de/10010526444
Saved in:
5
Routing and staffing in customer service chat systems with impatient customers
Tezcan, Tolga
;
Zhang, Jiheng
- In:
Operations research
62
(
2014
)
4
,
pp. 943-956
Persistent link: https://www.econbiz.de/10010403097
Saved in:
6
Facility location with stochastic demand and constraints on waiting time
Baron, Opher
;
Berman, Oded
;
Krass, Dmitry
- In:
Manufacturing & service operations management : M & SOM
10
(
2008
)
3
,
pp. 484-505
Persistent link: https://www.econbiz.de/10003747851
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->