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~person:"Barros, Kelson Wagner da Silva"
~subject:"Aufsatzsammlung"
~subject:"Customer satisfaction"
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Aufsatzsammlung
Customer satisfaction
Beziehungsmarketing
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Consumer behaviour
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Dienstleistungsqualität
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Einkaufszentrum
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Shopping center
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customer loyalty
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customer satisfaction
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hedonic and utilitarian values
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shopping mall
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Barros, Kelson Wagner da Silva
Chebat, Jean-Charles
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International journal of services and operations management : IJSOM
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ECONIS (ZBW)
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Relationship between service quality, consumer values, satisfaction and loyalty : an empirical study of a shopping mall
Campos, Domingos Fernandes
;
Barros, Kelson Wagner da Silva
- In:
International journal of services and operations …
39
(
2021
)
4
,
pp. 541-562
Persistent link: https://www.econbiz.de/10012693067
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