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~person:"Bassamboo, Achal"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Call centre
5
Callcenter
5
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Queueing theory
2
Relationship marketing
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Service quality
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Warteschlangentheorie
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call centers
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Ankündigungseffekt
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Announcement effect
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Börsenkurs
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Customer service
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Forecast
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Forecasting model
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Human Resource Management
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Kundenservice
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Operations Research
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Personalbeschaffung
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Personalmanagement
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Stochastischer Prozess
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call center management
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customer services
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delay announcements
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delay prediction
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empirical operations management
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Bassamboo, Achal
Abdullateef, Aliyu Olayemi
5
Coussement, Kristof
4
Van den Poel, Dirk
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3
Allon, Gad
2
Geissler, Christian
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Henseler, Jörg
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Hu, Kejia
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Manufacturing & service operations management : M & SOM
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ECONIS (ZBW)
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Understanding Customers Retrial in Call Centers : Preferences for Service Quality and Service Speed
Hu, Kejia
-
2020
Persistent link: https://www.econbiz.de/10012855142
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2
Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
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