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~person:"Bataillard, Carole"
~person:"Black, William C."
~person:"Bridoux, Flore"
~subject:"Arbeitsverhalten"
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Emotion
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Work behaviour
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Corporate Social Responsibility
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Behavioral economics
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compensating and punishing behavior
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consumer emotions
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deonance theory
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emotions
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engagement
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exchanges
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frontline employees
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gratitude
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Bataillard, Carole
Black, William C.
Bridoux, Flore
Liu, Yan
2
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ECONIS (ZBW)
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Employees' emotional and behavioral reactions to corporate social irresponsibility
Hericher, Corentin
;
Bridoux, Flore
- In:
Journal of management
49
(
2023
)
5
,
pp. 1533-1569
Persistent link: https://www.econbiz.de/10014253673
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2
Sensemaking factors influencing the engagement in corporate social responsibility
Bataillard, Carole
- In:
Corporate social responsibility and environmental management
29
(
2022
)
5
,
pp. 1747-1756
Persistent link: https://www.econbiz.de/10013407044
Saved in:
3
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
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