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~person:"Batt, Rosemary L."
~subject:"Australien"
~subject:"Business cycle"
~subject:"Comparison"
~subject:"Indien"
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Batt, Rosemary L.
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Service management and employment systems in US and Indian call centers
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
Brookings trade forum
(
2005
),
pp. 335-360
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