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~person:"Batt, Rosemary L."
~subject:"Kundenservice"
~subject:"Strategic management"
~subject:"USA"
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Kundenservice
Strategic management
USA
Human Resource Management
7
Personalmanagement
7
United States
6
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4
Callcenter
4
Dienstleistungsmanagement
3
India
3
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Batt, Rosemary L.
Wright, Patrick M.
29
Schuler, Randall S.
19
Kaufman, Bruce E.
16
Dessler, Gary
15
Boudreau, John W.
13
Paauwe, Jaap
13
Budhwar, Pawan S.
12
Brewster, Chris
11
Cascio, Wayne F.
10
Cooper, Cary
10
De Cieri, Helen
10
Sparrow, Paul R.
10
Storey, John
10
Ulrich, David
10
Uysal, Gürhan
10
Collings, David G.
9
Dowling, Peter J.
9
Ferrell, Odies C.
9
Goldin, Claudia
9
Guest, David E.
9
Hirt, Geoffrey A.
9
Lawler, Edward E., III.
9
Lepak, David P.
9
Malik, Ashish
9
Cooke, Fang Lee
8
Ferrell, Linda
8
Greenhaus, Jeffrey H.
8
Harvey, Carol P.
8
Huselid, Mark A.
8
Jackson, Susan E.
8
Lazear, Edward P.
8
Paludi, Michele Antoinette
8
Snell, Scott A.
8
Allard, M. June
7
Armstrong, Michael
7
Boselie, Paul
7
Cappelli, Peter
7
DeCenzo, David A.
7
Gerhart, Barry A.
7
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Academy of Management journal : AMJ
1
Brookings trade forum
1
ILR review : the journal of work and policy
1
Research in personnel and human resources management : a research annual
1
The international journal of human resource management
1
The next available operator : managing human resources in Indian business process outsourcing industry
1
Working paper series / Center for Advanced Human Resource Studies
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ECONIS (ZBW)
7
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1
The scope and trajectory of strategic HR research : evidence from American and British journals
Batt, Rosemary L.
;
Banerjee, Mallika
- In:
The international journal of human resource management
23
(
2012
)
9
,
pp. 1739-1762
Persistent link: https://www.econbiz.de/10009540489
Saved in:
2
Global human resource management : bridging strategic and institutional perspectives
Batt, Rosemary L.
;
Hermans, Michel
- In:
Research in personnel and human resources management : …
31
(
2012
),
pp. 1-52
Persistent link: https://www.econbiz.de/10009613504
Saved in:
3
An employment systems approach to turnover : human resources practices, quits, dismissals, and performance
Batt, Rosemary L.
;
Colvin, Alexander James
- In:
Academy of Management journal : AMJ
54
(
2011
)
4
,
pp. 695-717
Persistent link: https://www.econbiz.de/10009304016
Saved in:
4
Employment systems in call centres in the United Stats and India
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
The next available operator : managing human resources …
,
(pp. 217-252)
.
2009
Persistent link: https://www.econbiz.de/10003923645
Saved in:
5
Service management and employment systems in US and Indian call centers
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
Brookings trade forum
(
2005
),
pp. 335-360
Persistent link: https://www.econbiz.de/10003326740
Saved in:
6
Service management and employment systems in U.S. and Indian call centers
Batt, Rosemary L.
(
contributor
); …
-
2005
Persistent link: https://www.econbiz.de/10003279767
Saved in:
7
Explaining wage inequality in telecommunications services : customer segmentation, human resource practices, and union decline
Batt, Rosemary L.
- In:
ILR review : the journal of work and policy
54
(
2000/01
)
2
,
pp. 425-449
Persistent link: https://www.econbiz.de/10001578484
Saved in:
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