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~person:"Bauer, Hans H."
~person:"Mattila, Anna S."
~person:"Rajagopal"
~subject:"Corporate social responsibility"
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Corporate social responsibility
Consumer behaviour
223
Konsumentenverhalten
222
Deutschland
49
Germany
48
Beziehungsmarketing
42
Relationship marketing
42
Dienstleistungsqualität
29
Service quality
29
Customer satisfaction
28
Kundenzufriedenheit
28
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24
Brand management
22
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22
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22
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22
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20
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19
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19
Online retailing
19
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19
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18
Complaint management
18
Advertising effects
16
Gastronomie
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Restaurant industry
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Werbewirkung
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Corporate Social Responsibility
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15
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Bauer, Hans H.
Mattila, Anna S.
Rajagopal
Sen, Sankar
15
Rodríguez del Bosque, Ignacio A.
13
Bhattacharya, C. B.
11
Pérez, Andrea
11
Fatma, Mobin
10
Smith, N. Craig
10
Hill, Ronald Paul
7
Lee, Yoon-Joo
7
Rahman, Zillur
7
Su, LuJun
7
Vlachos, Pavlos A.
7
Bodur, H. Onur
6
Brunk, Katja H.
6
Du, Shuili
6
Han, Heesup
6
Hanks, Lydia
6
Kang, Jiyun
6
Khan, Imran
6
Lee, Seoki
6
Balderjahn, Ingo
5
Galan-Ladero, M. Mercedes
5
Kraft, Tim
5
Netessine, Serguei
5
Peloza, John
5
Schrader, Ulf
5
Singh, Jasjit
5
Teng, Nina
5
Walker, Matthew
5
Ahmad, Naveed
4
Alvarado-Herrera, Alejandro
4
Ambec, Stefan
4
Balqiah, Tengku Ezni
4
Brekke, Kjell Arne
4
Butcher, Ken
4
Calveras, Aleix
4
Chomvilailuk, Rojanasak
4
Currás-Pérez, Rafael
4
De Donder, Philippe
4
Gao, Yixing
4
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International journal of hospitality management
3
The journal of services marketing
3
Journal of business research : JBR
2
Journal of hospitality marketing & management
2
Cornell hospitality quarterly : CQ
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of retailing
1
Journal of service management
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ECONIS (ZBW)
15
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1
The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions
Stadlthanner, Katja Anna
;
Andreu, Luisa
;
Ribeiro, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 777-796
Persistent link: https://www.econbiz.de/10013357136
Saved in:
2
Corporate sociopolitical activism (CSA) : the role of perceived impact on consumer response to contribution type
Atanga, Barbara Apaalabono
;
Mattila, Anna S.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014325587
Saved in:
3
Aww effect : engaging consumers in "non-cute" prosocial initiatives with cuteness
Shin, Joongwon
;
Mattila, Anna S.
- In:
Journal of business research : JBR
126
(
2021
),
pp. 209-220
Persistent link: https://www.econbiz.de/10012494247
Saved in:
4
The impact of fellow consumers’ presence, appeal type, and action observability on consumers’ donation behaviors
Wu, Luorong
;
Gao, Yixing
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
2
,
pp. 203-213
Persistent link: https://www.econbiz.de/10011731140
Saved in:
5
The impact of option popularity, social inclusion/exclusion, and self-affirmation on consumers’ propensity to choose green hotels
Gao, Yixing
;
Mattila, Anna S.
- In:
Journal of business ethics : JOBE
136
(
2016
)
3
,
pp. 575-585
Persistent link: https://www.econbiz.de/10011521808
Saved in:
6
A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research
Gao, Yixing
;
Mattila, Anna S.
;
Lee, Seoki
- In:
International journal of hospitality management
54
(
2016
),
pp. 107-115
Persistent link: https://www.econbiz.de/10011474057
Saved in:
7
Powerful or powerless customers : the influence of gratitude on engagement with CSR
Mattila, Anna S.
;
Wu, Luorong
;
Choi, Choongbeom
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 519-528
Persistent link: https://www.econbiz.de/10011615541
Saved in:
8
The impact of self-service technology and the presence of others on cause-related marketing programs in restaurants
Hanks, Lydia
;
Line, Nathaniel D.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 547-562
Persistent link: https://www.econbiz.de/10011577824
Saved in:
9
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
Saved in:
10
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
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