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~person:"Bauer, Hans H."
~person:"Walsh, Gianfranco"
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Search: subject:"service"
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Dienstleistungsqualität
18
Service quality
18
Beziehungsmarketing
16
Relationship marketing
16
Deutschland
15
Germany
15
Customer satisfaction
10
Customer service
10
Kundenservice
10
Kundenzufriedenheit
10
Consumer behaviour
8
Dienstleistungssektor
8
Konsumentenverhalten
8
Service industry
8
Complaint management
6
Beschwerdemanagement
5
USA
5
United States
5
Arbeitsverhalten
4
Arbeitszufriedenheit
4
Bundling strategy
4
Corporate reputation
4
E-commerce
4
Electronic Commerce
4
Emotion
4
Firmenimage
4
Job satisfaction
4
Leistungsbündel
4
Measurement
4
Messung
4
Work behaviour
4
Business services
3
Confidence
3
Dienstleistung
3
Discrimination
3
Diskriminierung
3
Electronic Banking
3
Electronic banking
3
Innovation management
3
Innovationsmanagement
3
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Online availability
All
Undetermined
10
Free
2
Type of publication
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Article
Book / Working Paper
27
Type of publication (narrower categories)
All
Article in journal
33
Aufsatz in Zeitschrift
33
Aufsatz im Buch
15
Book section
15
Language
All
English
29
German
19
Undetermined
2
Author
All
Bauer, Hans H.
Walsh, Gianfranco
Edvardsson, Bo
75
Vargo, Stephen L.
62
Mattoo, Aaditya
56
Krcmar, Helmut
54
Bruhn, Manfred
53
Mattila, Anna S.
53
Hoekman, Bernard M.
52
Gebauer, Heiko
51
Gallouj, Fai͏̈z
49
Han, Heesup
46
Witell, Lars
44
Kowalkowski, Christian
43
McColl-Kennedy, Janet R.
42
Prentice, Catherine
42
Rubalcaba-Bermejo, Luis
41
Gustafsson, Anders
40
Lusch, Robert F.
40
Prybutok, Victor R.
40
Parida, Vinit
38
Wirtz, Jochen
38
Cheng, T. C. E.
36
Liu, Weihua
36
Miles, Ian D.
34
Luu Trong Tuan
33
Sauvé, Pierre
33
Laporte, Gilbert
32
Thomas, Oliver
32
Böhmann, Tilo
31
Djellal, Faridah
31
Hassan, M. Kabir
31
Walwei, Ulrich
31
Willcocks, Leslie
31
Shahin, Arash
30
Wong, IpKin Anthony
30
Corsten, Hans
29
Kohtamäki, Marko
29
Stauss, Bernd
29
Russell-Bennett, Rebekah
28
Berry, Leonard L.
27
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Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
4
British journal of management : BJM
3
Jahrbuch der Absatz- und Verbrauchsforschung
3
Journal of business research : JBR
3
Journal of service research : JSR
3
The journal of services marketing
3
European management journal
2
Journal of Business Research
2
Journal of service research
2
Marketing : ZFP ; journal of research and management
2
Psychology & marketing
2
Academy of Management journal : AMJ
1
British journal of management
1
Dienstleistungsmarketing
1
European journal of marketing : EJM
1
Harvard-Business-Manager : das Wissen der Besten
1
Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
1
Hochschulmanagement
1
International business review : the official journal of the European International Business Academy
1
International journal of innovation management
1
International journal of marketing : IJM ; formerly Der Markt
1
International journal of retail & distribution management
1
Journal of retailing and consumer services
1
Journal of the Academy of Marketing Science
1
Management von Service Innovationen in Business-to-Business Märkten : Erfahrungen, Konzepte und Handlungsperspektiven
1
Management, Prozessgestaltung, Kundenperspektive
1
Marketingeffizienz : Messung und Steuerung mit der DEA - Konzept und Einsatz in der Praxis
1
Optimal bundling : marketing strategies for improving economic performance ; with 48 tables
1
Perspektiven der marktorientierten Unternehmensführung : Arbeiten aus dem Institut für Marktorientierte Unternehmensführung der Universität Mannheim
1
Produktivität von Customization Services : Messung, Bewertung und Steuerung am Beispiel industrieller Dienstleistungen
1
Reputation Management
1
Strategien und Trends im Handelsmanagement : disziplinenübergreifende Herausforderungen und Lösungsansätze ; Festschrift für Professor Dr. Dr. h.c. Erich Greipl
1
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Source
All
ECONIS (ZBW)
48
RePEc
2
Showing
1
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10
of
50
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1
Digital presence in
service
recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
2
Hybrid offerings sales capability : conceptualization, scale development and validation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
British journal of management
33
(
2022
)
3
,
pp. 1560-1583
Persistent link: https://www.econbiz.de/10013331139
Saved in:
3
Customer ethnic bias in
service
encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
4
The effect of compensation size on recovery satisfaction after group
service
failures: the role of group versus individual
service
recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
5
Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa
;
Walsh, Gianfranco
;
Barnett, Willy
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
Saved in:
6
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
7
Perceptions of group versus individual
service
failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
8
The influence of
service
employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
Saved in:
9
The effect of job-related demands and resources on
service
employees' willingness to report complaints : Germany versus China
Walsh, Gianfranco
;
Yang, Zhiyong
;
Dose, David
;
Hille, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 193-209
Persistent link: https://www.econbiz.de/10011283709
Saved in:
10
The services field : a cornucopia filled with potential management topics
Walsh, Gianfranco
;
Linzmajer, Marc
- In:
European management journal
39
(
2021
)
6
,
pp. 688-694
Persistent link: https://www.econbiz.de/10013206192
Saved in:
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