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~person:"Beise-Zee, Rian"
~subject:"Consumer behaviour"
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Search: subject_exact:"Kongresstourismus"
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Consumer behaviour
Business travel
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Customer satisfaction
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Dienstleistungsqualität
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Emotion
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Beise-Zee, Rian
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Journal of hospitality marketing & management
1
Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
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Service responses to emotional states of business customers
Wang, Yi-chieh
;
Beise-Zee, Rian
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 43-61
Persistent link: https://www.econbiz.de/10009770752
Saved in:
2
Preencounter affective states of business travelers and service responses
Wang, Yi-chieh
;
Beise-Zee, Rian
- In:
Journal of hospitality marketing & management
22
(
2013
)
5/6
,
pp. 634-655
Persistent link: https://www.econbiz.de/10010127344
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