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~person:"Benkenstein, Martin"
~person:"Gravelle, Hugh"
~type_genre:"Article in journal"
~type_genre:"Aufsatz im Buch"
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Search: subject_exact:"Service quality"
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Dienstleistungsqualität
24
Service quality
24
Hospital
8
Krankenhaus
8
Theorie
8
Theory
8
Großbritannien
7
Quality
7
United Kingdom
7
Choice
4
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Health care
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Measurement
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Messung
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Patienten
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Patients
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Product quality
4
Produktqualität
4
Quality management
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Qualitätsmanagement
4
Wettbewerb
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Ärzte
4
Customer satisfaction
3
Hospitals
3
Kundenzufriedenheit
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Activity-based costing
2
Arzthonorar
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Beziehungsmarketing
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Consumer behaviour
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Healthcare
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19
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15
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Benkenstein, Martin
Gravelle, Hugh
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Prentice, Catherine
32
Bruhn, Manfred
26
McColl-Kennedy, Janet R.
26
Shahin, Arash
26
Edvardsson, Bo
24
Hanushek, Eric Alan
21
Sharma, Piyush
21
Siciliani, Luigi
20
Knechel, W. Robert
19
Balaji, M. S.
18
Witell, Lars
18
Wong, IpKin Anthony
18
Gil Saura, Irene
17
Jang, Soocheong
17
Marimon, Frederic
17
Zhang, Min
17
Gong, Taeshik
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Wirtz, Jochen
16
Gustafsson, Anders
15
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
McFadden, Kathleen L.
14
Park, Jungkun
14
Patterson, Paul G.
14
Qu, Hailin
14
Berry, Leonard L.
13
Bilgihan, Anil
13
Dwivedi, Yogesh Kumar
13
Grewal, Dhruv
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
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Journal of health economics
4
Regional science & urban economics
2
The economic journal : the journal of the Royal Economic Society
2
Betriebliches Rechnungswesen und Controlling im Spannungsfeld von Theorie und Praxis : Festschrift für Prof. Dr. Jürgen Graßhoff zum 65. Geburtstag
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Dienstleistungscontrolling
1
Dienstleistungsnetzwerke
1
Economic modelling
1
Globalisierung und Wirtschaftswachstum mittelständischer Unternehmungen : XV. Betriebswirtschaftliche Tage zu Schwerin ; 27. und 28. Oktober 2005, Crowne Plaza Hotel Schwerin
1
Health economics
1
Internationalisierung von Dienstleistungen : Forum Dienstleistungsmanagement
1
Journal of economic behavior & organization : JEBO
1
Journal of retailing and consumer services
1
Kapazitätsmanagement in Dienstleistungsunternehmungen : Grundlagen und Gestaltungsmöglichkeiten
1
Krankenhausmanagement
1
Neue Aspekte des Dienstleistungsmarketing : Konzepte für Forschung und Praxis ; [aus den Beiträgen zum 7. Workshop Dienstleistungsmarketing in Bayreuth ... 1999]
1
Oxford economic papers
1
The European journal of health economics : HEPAC ; health economics in prevention and care
1
The journal of industrial economics
1
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ECONIS (ZBW)
24
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1
Does quality affect choice of family physician? : evidence from patients changing general practice without changing address
Empel, Giovanni van
;
Gravelle, Hugh
;
Santos, Rita
- In:
Economic modelling
126
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014463172
Saved in:
2
Spatial competition and quality : evidence from the English family doctor market
Gravelle, Hugh
;
Liu, Dan
;
Propper, Carol
;
Santos, Rita
- In:
Journal of health economics
68
(
2019
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012419575
Saved in:
3
The effect of hospital ownership on quality of care : evidence from England
Moscelli, Giuseppe
;
Gravelle, Hugh
;
Siciliani, Luigi
; …
- In:
Journal of economic behavior & organization : JEBO
153
(
2018
),
pp. 322-344
Persistent link: https://www.econbiz.de/10011986774
Saved in:
4
Does quality affect patients' choice of doctor? : evidence from England
Santos, Rita
;
Gravelle, Hugh
;
Propper, Carol
- In:
The economic journal : the journal of the Royal …
127
(
2017
)
600
,
pp. 445-494
Persistent link: https://www.econbiz.de/10011748978
Saved in:
5
Competition, prices and quality in the market for physician consultations
Gravelle, Hugh
;
Scott, Anthony
;
Sivey, Peter
;
Yong, Jong-say
- In:
The journal of industrial economics
64
(
2016
)
1
,
pp. 135-169
Persistent link: https://www.econbiz.de/10011503053
Saved in:
6
Enhancing patients' hospital satisfaction by taking advantage of interpersonal similarity
Luther, Louisa
;
Benkenstein, Martin
;
Rummelhagen, Katja
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 50-58
Persistent link: https://www.econbiz.de/10011473209
Saved in:
7
Location, quality and choice of hospital : evidence from England 2002-2013
Moscelli, Giuseppe
;
Siciliani, Luigi
;
Gutacker, Nils
; …
- In:
Regional science & urban economics
60
(
2016
),
pp. 112-124
Persistent link: https://www.econbiz.de/10011639045
Saved in:
8
Choice of hospital : which type of quality matters?
Gutacker, Nils
;
Siciliani, Luigi
;
Moscelli, Giuseppe
; …
- In:
Journal of health economics
50
(
2016
),
pp. 230-246
Persistent link: https://www.econbiz.de/10011589026
Saved in:
9
Quality target negotiation in health care : evidence from the English NHS
Fichera, Eleonora
;
Gravelle, Hugh
;
Pezzino, Mario
; …
- In:
The European journal of health economics : HEPAC ; …
17
(
2016
)
7
,
pp. 811-822
Persistent link: https://www.econbiz.de/10011654761
Saved in:
10
Does a hospital's quality depend on the quality of other hospitals? : a spatial econometrics approach
Gravelle, Hugh
;
Santos, Rita
;
Siciliani, Luigi
- In:
Regional science & urban economics
49
(
2014
),
pp. 203-216
Persistent link: https://www.econbiz.de/10011291546
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