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~person:"Benlian, Alexander"
~subject:"Dienstleistungsqualität"
~subject:"Sunk costs"
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Dienstleistungsqualität
Sunk costs
IT service provider
7
IT-Dienstleister
7
Software
5
Digitale Dienste
2
Fertigungsprogramm
2
Information management
2
Informationsmanagement
2
Kundenorientierung
2
Master production schedule
2
Service quality
2
Softwareentwicklung
2
Softwarehaus
2
Strategisches Management
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Web-based service
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Betriebliche Wertschöpfung
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Cognition
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Deutschland
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Erfolgsfaktor
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Germany
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Kognition
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Lieferantenmanagement
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Outsourcing
1
Performance measurement
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Performance-Messung
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Rationality
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Rationalität
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SWOT analysis
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SWOT-Analyse
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Software industry
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Softwareindustrie
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Success factor
1
Sunk Costs
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Supplier relationship management
1
Switching behaviour
1
Transaction costs
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Transaktionskosten
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Value creation
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Wechselverhalten
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German
2
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Benlian, Alexander
Hess, Thomas
3
Al-Ghuwairi, Abdel-Rahman
2
Alsarhan, Ayoub
2
Fonstad, Nils O.
2
Hong, Yili
2
Hui, Pamsy P.
2
Pavlou, Paul A.
2
Salah, Zaher
2
Silaghi, Gheorghe Cosmin
2
Abdi, Fahimeh
1
Abtahi, Amir-Reza
1
Agarwal, Rajesh
1
Aisopos, Fotis
1
Al Qahmous, Ghadeer
1
Al Qudah, Shatha
1
Al-Oqaily, Ahmad
1
Alix, Thècle
1
Awasthy, Prakash
1
Baarah, Aladdin
1
Bauer, Hans H.
1
Beath, Cynthia M.
1
Beath, Cynthia Mathis
1
Berthold, Christian
1
Beulen, Erik
1
Botha, Johann H.
1
Braunwarth, Kathrin
1
Bravo Sánchez, Carlos
1
Brodhun, Maximilian
1
Chan, Haksin
1
Chan, Peter C.
1
Chari, Felix
1
Chatzoglou, Prodromos D.
1
Chauhan, Sumedha
1
Chen, David
1
Chen, Yee Ming
1
Cheng, Vincent
1
Cheon, Myun Joong
1
Chou, Tzu-chuan
1
Conte, Tobias
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Journal of business economics : JBE
1
Journal of management information systems : JMIS
1
Wirtschaftsinformatik & Management : Zeitschrift für Business-IT
1
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ECONIS (ZBW)
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Zur Rolle versunkener Kosten in aufeinander folgenden IT-Outsourcing-Entscheidungen : eine empirische Analyse
Vetter, Johannes
;
Benlian, Alexander
;
Hess, Thomas
- In:
Journal of business economics : JBE
82
(
2012
)
2
,
pp. 181-213
Persistent link: https://www.econbiz.de/10009514821
Saved in:
2
Service quality in software-as-a-service : developing the SaaS-Qual measure and examining its role in usage continuance
Benlian, Alexander
;
Koufaris, Marios
;
Hess, Thomas
- In:
Journal of management information systems : JMIS
28
(
2011/12
)
3
,
pp. 85-126
Persistent link: https://www.econbiz.de/10009508766
Saved in:
3
SaaS und Servicequalität : werden die Kundenerwartungen erfüllt?
Benlian, Alexander
;
Hess, Thomas
;
Wigand, Rolf T.
- In:
Wirtschaftsinformatik & Management : Zeitschrift für …
2
(
2010
)
6
,
pp. 18-25
Persistent link: https://www.econbiz.de/10008749637
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