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~person:"Bernardinez, Marcela"
~person:"Soltani, Ebrahim"
~type_genre:"Conference proceedings"
~type_genre:"Fallstudie"
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Search: subject:"Qualitätsmanagement"
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Quality management
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Bernardinez, Marcela
Soltani, Ebrahim
Schreier, Gerhard
13
Antony, Jiju
8
Smith, Alan D.
7
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6
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Schiefer, Gerhard W.
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Lean Six Sigma in service : applications and case studies
2
International journal of production research
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Quality performance in a global supply chain : finding out the weak link
Soltani, Ebrahim
;
Azadegan, Arash
;
Liao, Ying Ying
; …
- In:
International journal of production research
49
(
2011
)
1
,
pp. 269-293
Persistent link: https://www.econbiz.de/10008857017
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2
Managing service quality: the managers' orientations and their consequences : case study evidence of current practice
Soltani, Ebrahim
;
Liao, Ying Ying
;
Singh, Abhilasha
; …
- In:
Total quality management & business excellence : an …
21
(
2010
)
5/6
,
pp. 673-685
Persistent link: https://www.econbiz.de/10003995859
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3
Sunshine high school discipline process improvement : a lean six sigma case study
Bernardinez, Marcela
;
Buradha, Khalid
;
Cochie, Kevin
; …
- In:
Lean Six Sigma in service : applications and case studies
,
(pp. 73-153)
.
2009
Persistent link: https://www.econbiz.de/10003932815
Saved in:
4
High school advanced placement open access process assessment : a lean six sigma case study
Bernardinez, Marcela
;
Hernandez, Ethling
;
Lanos, Lawrence
; …
- In:
Lean Six Sigma in service : applications and case studies
,
(pp. 319-383)
.
2009
Persistent link: https://www.econbiz.de/10003932895
Saved in:
5
Managerial approaches towards service quality : the case of three service organisations
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Meer, Robert van der
; …
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1397-1412
Persistent link: https://www.econbiz.de/10003802453
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