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~person:"Berry, Leonard L."
~person:"Miles, Ian D."
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Dienstleistung
22
Services
18
Innovation
10
Dienstleistungssektor
8
Service industry
7
Product quality
5
Produktqualität
5
Innovation management
4
Innovationsmanagement
4
Marketing
4
Welt
3
World
3
Business services
2
Deutschland
2
Dienstleistungsmarketing
2
Dienstleistungsqualität
2
Germany
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care
2
Health care system
2
Kundendienst
2
Management
2
Qualitätskontrolle
2
Service quality
2
Services marketing
2
Standardisierung
2
Standardization
2
Unternehmensdienstleistung
2
Appropriability
1
Arbeitszufriedenheit
1
Beziehungsmarketing
1
Business start-up
1
Cancer
1
Cancer care
1
Consumer behaviour
1
Creativity
1
Customer satisfaction
1
Dienstleistungsinnovation
1
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7
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English
20
German
2
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Berry, Leonard L.
Miles, Ian D.
Bruhn, Manfred
90
Corsten, Hans
70
Gössinger, Ralf
45
Meffert, Heribert
36
Görg, Holger
27
Haller, Sabine
27
Mukherjee, Arpita
25
Edvardsson, Bo
24
Hadwich, Karsten
23
Stauss, Bernd
23
Meyer, Anton
21
Kleinaltenkamp, Michael
20
Mattoo, Aaditya
19
Serafica, Ramonette B.
19
Fließ, Sabine
18
Gallouj, Fai͏̈z
18
Bitner, Mary Jo
17
Gustafsson, Anders
17
Witell, Lars
17
Grönroos, Christian
16
Vargo, Stephen L.
15
Zeithaml, Valarie A.
15
Rubalcaba-Bermejo, Luis
14
Debaere, Peter
13
Hoekman, Bernard M.
13
Kowalkowski, Christian
13
Raff, Horst
13
Amiti, Mary
12
Bullinger, Hans-Jörg
12
Eichengreen, Barry
12
Ganz, Walter
12
Gupta, Poonam
12
Krenz, Astrid
12
Lusch, Robert F.
12
Parasuraman, A.
12
Bogliacino, Francesco
11
Hipp, Christiane
11
Maleri, Rudolf
11
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Journal of service research : JSR
2
Research policy : policy, management and economic studies of science, technology and innovation
2
AMS review : official publication of the Academy of Marketing Science
1
Information services & use
1
Innovation management in the knowledge economy
1
Journal of marketing
1
Journal of retailing
1
Journal of service management
1
Marketing-mix strategies - product strategy and promotion strategy
1
Occasional papers / FAST, Forecasting and Assessment in Science and Technology
1
Productivity, innovation and knowledge in services : new economic and socio-economic approaches
1
Service innovation : organizational responses to technological opportunities & market imperatives
1
The Oxford handbook of innovation
1
The handbook of innovation and services : a multi-disciplinary perspective
1
Transactions of the Manchester Statistical Society
1
Transformation towards a learning economy : the challenge for the Finnish innovation system
1
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ECONIS (ZBW)
20
USB Cologne (EcoSocSci)
3
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1
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
Service innovation is urgent in healthcare
Berry, Leonard L.
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 78-92
Persistent link: https://www.econbiz.de/10012113572
Saved in:
3
Innovation collaboration and appropriability by knowledge-intensive business services firms
Miozzo, Marcela
;
Desyllas, Panos
;
Lee, Hsing-fen
; …
- In:
Research policy : policy, management and economic …
45
(
2016
)
7
,
pp. 1337-1351
Persistent link: https://www.econbiz.de/10011598939
Saved in:
4
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
5
Innovation and creative services
Miles, Ian D.
;
Green, Lawrence
- In:
The handbook of innovation and services : a …
,
(pp. 178-196)
.
2010
Persistent link: https://www.econbiz.de/10003953477
Saved in:
6
Communication and control processes in the delivery of service quality
Zeithaml, Valerie A.
;
Berry, Leonard L.
;
Parasuraman, A.
-
2009
Persistent link: https://www.econbiz.de/10003836350
Saved in:
7
The effect of the servicescape on service workers
Parish, Janet Turner
;
Berry, Leonard L.
;
Lam, Shun Yin
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 220-238
Persistent link: https://www.econbiz.de/10003705566
Saved in:
8
Innovation in services
Miles, Ian D.
- In:
The Oxford handbook of innovation
,
(pp. 433-458)
.
2005
Persistent link: https://www.econbiz.de/10002424655
Saved in:
9
Services innovation : coming of age in the knowledge-based economy
Miles, Ian D.
- In:
Innovation management in the knowledge economy
,
(pp. 59-81)
.
2003
Persistent link: https://www.econbiz.de/10003566620
Saved in:
10
Effects of innovation in standardised, customised and bespoke services : evidence from Germany
Hipp, Christiane
;
Tether, Bruce S.
;
Miles, Ian D.
- In:
Service innovation : organizational responses to …
,
(pp. 175-210)
.
2003
Persistent link: https://www.econbiz.de/10003567402
Saved in:
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