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~person:"Bessant, John R."
~person:"Gustafsson, Anders"
~subject:"Delphi technique"
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Driving service productivity : value-creation through innovation
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Service tranformation through new information technology : information horizons revisited
Miles, Ian D.
;
Rush, Howard J.
;
Bessant, John R.
- In:
Driving service productivity : value-creation through …
,
(pp. 19-41)
.
2014
Persistent link: https://www.econbiz.de/10011337817
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