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~person:"Björkman, Hans"
~subject:"Customer satisfaction"
~subject:"Marktforschung"
~type_genre:"Book section"
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How to better learn from users
Björkman, Hans
- In:
Involving customers in new service development
,
(pp. 209-231)
.
2006
Persistent link: https://www.econbiz.de/10003593239
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