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~person:"Bose, S. K."
~subject:"Containerschifffahrt"
~type_genre:"Fallstudie"
~type_genre:"Interview"
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Container shipping
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Customer satisfaction
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Dienstleistungsqualität
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Lieferantenbewertung
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Performance-Management
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Bose, S. K.
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Improving the service quality of ocean container carriers : an Indian case study
Kannan, Vanumamalai
;
Bose, S. K.
;
Kannan, N. G.
- In:
Benchmarking : an international journal ; BIJ
19
(
2012
)
6
,
pp. 709-729
Persistent link: https://www.econbiz.de/10009680014
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