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~person:"Bowen, David E."
~subject:"Dienstleistung"
~subject:"Dienstleistungssektor"
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Bowen, David E.
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"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
2
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
Saved in:
3
Empowering service employees
Bowen, David E.
;
Lawler, Edward E.
- In:
Operations management : a strategic approach
,
(pp. 259-272)
.
2005
Persistent link: https://www.econbiz.de/10003120328
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