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~person:"Bravo, Julia Bello"
~person:"Garzaniti, Ivana"
~person:"Liljander, Veronica"
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Bravo, Julia Bello
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Dienstleistungsmarketing : Konzeptionen und Anwendungen
1
Evolving entrepreneurial strategies for self-sustainability in vulnerable American communities
1
Managing service quality : MSQ ; an international journal
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Becoming an African hair salon entrepreneur in the United States of America
Lutomia, Anne Namatsi
;
Bravo, Julia Bello
;
Rombo, …
- In:
Evolving entrepreneurial strategies for …
,
(pp. 186-206)
.
2018
Persistent link: https://www.econbiz.de/10011731093
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2
Building friendships and relationships : the role of conversation in hairdressing service encounters
Garzaniti, Ivana
;
Pearce, Glenn
;
Stanton, John
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 667-687
Persistent link: https://www.econbiz.de/10009407377
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A comparison of episode performance and relationship performance for a discrete service
Strandvik, Tore
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 111-139)
.
1995
Persistent link: https://www.econbiz.de/10001288146
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