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~person:"Brem, Alexander"
~person:"Jaakkola, Elina"
~person:"Leimeister, Jan Marco"
~source:"econis"
~subject:"Dienstleistungsmanagement"
~type_genre:"Article in journal"
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Dienstleistungsmanagement
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Brem, Alexander
Jaakkola, Elina
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Journal of service management
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ECONIS (ZBW)
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Customer participation management : developing a comprehensive framework and a research agenda
Mustak, Mekhail
;
Jaakkola, Elina
;
Halinen, Aino
; …
- In:
Journal of service management
27
(
2016
)
3
,
pp. 250-275
Persistent link: https://www.econbiz.de/10011583407
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2
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
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