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~person:"Brodie, Roderick J."
~source:"econis"
~subject:"Service quality"
~subject:"Theory"
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Service quality
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Customer value
6
Kundenwert
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3
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Brodie, Roderick J.
Bauer, Hans H.
9
Günter, Bernd
8
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8
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5
Prinz, Daniel
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Journal of service research : JSR
1
Marketing theory
1
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ECONIS (ZBW)
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1
Resource integration
Kleinaltenkamp, Michael
;
Brodie, Roderick J.
;
Frow, Pennie
- In:
Marketing theory
12
(
2012
)
2
,
pp. 201-205
Persistent link: https://www.econbiz.de/10009571602
Saved in:
2
Impact of service failure : the protective layer of customer relationships
Sajtos, Laszlo
;
Brodie, Roderick J.
;
Whittome, James
- In:
Journal of service research : JSR
13
(
2010
)
2
,
pp. 216-229
Persistent link: https://www.econbiz.de/10003982862
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