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~person:"Brohman, M. Kathryn"
~person:"Chakrabarti, Ronika"
~person:"Pitt, Leyland"
~person:"Wei, Kwok-Kee"
~subject:"Workflow-Management-System"
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Process completeness: strategies for aligning service systems with customers' service needs
Piccoli, Gabriele
;
Brohman, M. Kathryn
;
Watson, Richard T.
- In:
Business horizons
52
(
2009
)
4
,
pp. 367-376
Persistent link: https://www.econbiz.de/10003865701
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