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~person:"Brouard, François"
~subject:"Competition"
~subject:"Firm performance"
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Complaints are a firm's best friend
Larivet, Sophie
;
Brouard, François
- In:
Journal of strategic marketing
18
(
2010
)
7
,
pp. 537-551
Persistent link: https://www.econbiz.de/10008808932
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