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~person:"Brown, Stephen Walter"
~person:"Ostrom, Amy L."
~type_genre:"Article in journal"
~type_genre:"Collection of articles of several authors"
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Dienstleistung
12
Services
12
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5
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5
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5
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Brown, Stephen Walter
Ostrom, Amy L.
Bruhn, Manfred
18
Edvardsson, Bo
16
Vargo, Stephen L.
13
Witell, Lars
13
Corsten, Hans
11
Gustafsson, Anders
11
Rubalcaba-Bermejo, Luis
11
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10
Gallouj, Fai͏̈z
9
Kowalkowski, Christian
9
Stauss, Bernd
9
Tronvoll, Bård
9
Jaakkola, Elina
8
Kleinaltenkamp, Michael
8
Grönroos, Christian
7
Kristensson, Per
7
McColl-Kennedy, Janet R.
7
Meyer, Anton
7
Parasuraman, A.
7
Patrício, Lia
7
Benoit, Sabine
6
Berry, Leonard L.
6
Gadrey, Jean
6
Gebauer, Heiko
6
Helkkula, Anu
6
Huang, Ming-Hui
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Kindström, Daniel
6
Pfannstiel, Mario A.
6
Russell-Bennett, Rebekah
6
Sundbo, Jon
6
Voss, Christopher A.
6
Beverungen, Daniel
5
Bowen, David E.
5
Finsterwalder, Jörg
5
Ganz, Walter
5
Giarini, Orio
5
Hadwich, Karsten
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Business horizons
3
Journal of service management
3
Journal of service research
3
Journal of service research : JSR
2
The journal of services marketing
1
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ECONIS (ZBW)
12
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1
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
2
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
3
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
4
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
5
"Futurizing" smart service : implications for service researchers and managers
Wuenderlich, Nancy V.
;
Heinonen, Kristina
;
Ostrom, Amy L.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 442-447
Persistent link: https://www.econbiz.de/10011418323
Saved in:
6
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
7
From goods to great : service innovation in a product-dominant firm
Bettencourt, Lance A.
;
Brown, Stephen Walter
- In:
Business horizons
56
(
2013
)
3
,
pp. 277-283
Persistent link: https://www.econbiz.de/10009757950
Saved in:
8
The secret to true service innovation
Bettencourt, Lance A.
;
Brown, Stephen Walter
;
Sirianni, …
- In:
Business horizons
56
(
2013
)
1
,
pp. 13-22
Persistent link: https://www.econbiz.de/10009706803
Saved in:
9
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
10
Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen Walter
;
Gremler, Dwayne D.
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
Saved in:
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