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~person:"Brown, Stephen Walter"
~subject:"Service industry"
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Brown, Stephen Walter
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From goods to great : service innovation in a product-dominant firm
Bettencourt, Lance A.
;
Brown, Stephen Walter
- In:
Business horizons
56
(
2013
)
3
,
pp. 277-283
Persistent link: https://www.econbiz.de/10009757950
Saved in:
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The secret to true service innovation
Bettencourt, Lance A.
;
Brown, Stephen Walter
;
Sirianni, …
- In:
Business horizons
56
(
2013
)
1
,
pp. 13-22
Persistent link: https://www.econbiz.de/10009706803
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