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~person:"Browning, Victoria"
~person:"Chatterjee, Swagato"
~subject:"Hotellerie"
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Hotellerie
Personalisierung
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Personalization
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Viral marketing
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Hotel industry
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Online reviews
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Consumer behaviour
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Emotion mining
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Health-product ecommerce
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Helpfulness
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Holiday behaviour
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Internet
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Kundenzufriedenheit
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Online retailing
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Online-Handel
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Overall ratings
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Browning, Victoria
Chatterjee, Swagato
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International journal of hospitality management
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
Drivers of helpfulness of online hotel reviews : A sentiment and emotion mining approach
Chatterjee, Swagato
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241418
Saved in:
2
The impact of online review on hotel booking intentions and perceptions of trust
Sparks, Beverley A.
;
Browning, Victoria
- In:
Tourism management : research, policies, practice
32
(
2011
)
6
,
pp. 1310-1323
Persistent link: https://www.econbiz.de/10009270717
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