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~person:"Bruhn, Manfred"
~source:"econis"
~subject:"Financial ratio"
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Bruhn, Manfred
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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
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Wirtschaftlichkeit des Qualitätsmanagements für Dienstleistungen
Bruhn, Manfred
- In:
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
,
(pp. 525-546)
.
2000
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