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~person:"Brun, Isabelle"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Banking services
2
Customer satisfaction
2
Kundenzufriedenheit
2
Service quality
2
Bank marketing
1
Bankgeschäft
1
Beziehungsmarketing
1
Commitment
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Confidence
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Consumer behaviour
1
E-commerce
1
Electronic Banking
1
Electronic Commerce
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Electronic banking
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Emotion
1
Emotions
1
Konsumentenverhalten
1
Live chat services
1
Live support system, real-time communication
1
Mobile communications
1
Mobile service quality
1
Mobilkommunikation
1
Relationship marketing
1
Relationship quality
1
Satisfaction
1
Trust
1
Vertrauen
1
Viral marketing
1
Virales Marketing
1
Word of mouth
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e-service quality
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Brun, Isabelle
Devesh, Sonal
3
Shirouyehzad, Hadi
3
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2
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2
Ahmad, Abu Umar Faruq
2
Ananda S
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1
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1
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Journal of financial services marketing
1
The international journal of bank marketing : IJBM
1
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ECONIS (ZBW)
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Examining emotions linked to live chat services : the role of e-service quality and impact on word of mouth
Rajaobelina, Lova
;
Brun, Isabelle
;
Kilani, Nour
; …
- In:
Journal of financial services marketing
27
(
2022
)
3
,
pp. 232-249
Persistent link: https://www.econbiz.de/10013390958
Saved in:
2
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
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