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~person:"Bufquin, Diego"
~person:"Klemm, Kristiane"
~subject:"Customer satisfaction"
~subject:"Occupational qualification"
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Bufquin, Diego
Klemm, Kristiane
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International journal of hospitality management
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Reisebüro-Management : Gestaltung der Vertriebsstrukturen im Tourismus
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The Cornell hospitality quarterly
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The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
2
The influence of restaurant co-workers' perceived warmth and competence on employees' turnover intentions : the mediating role of job attitudes
Bufquin, Diego
;
DiPietro, Robin B.
;
Orlowski, Marissa
; …
- In:
International journal of hospitality management
60
(
2017
),
pp. 13-22
Persistent link: https://www.econbiz.de/10011640207
Saved in:
3
Aus- und Weiterbildung für Reisebüros
Klemm, Kristiane
;
Schöpp, Ulrich
- In:
Reisebüro-Management : Gestaltung der …
,
(pp. 391-414)
.
2008
Persistent link: https://www.econbiz.de/10003746951
Saved in:
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