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~person:"Bujisic, Milos"
~source:"econis"
~subject:"Dienstleistungsqualität"
~subject:"Emotion"
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Dienstleistungsqualität
Emotion
Consumer behaviour
11
Konsumentenverhalten
11
Customer satisfaction
7
Kundenzufriedenheit
7
Service quality
7
Gastronomie
3
Hotel industry
3
Hotellerie
3
Restaurant industry
3
Airport
2
Enjoyment
2
Flughafen
2
Holiday behaviour
2
Mobile communications
2
Mobilkommunikation
2
Satisfaction
2
Servicescape
2
Urlaubsverhalten
2
Viral marketing
2
Virales Marketing
2
Advertising
1
Airport service quality
1
Airport technology
1
Ambience
1
Angst
1
Anxiety
1
Arbeitszufriedenheit
1
Attitudes
1
Beliefs
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Brand image
1
Complaint management
1
Computer-generated images
1
Confidence
1
Consumer comments
1
Consumer decisions
1
Consumer emotions
1
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8
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Bujisic, Milos
Han, Heesup
47
Mattila, Anna S.
34
Septianto, Felix
27
Usman, Osly
20
Bagozzi, Richard P.
19
Jang, Soocheong
17
Prentice, Catherine
17
Hanks, Lydia
16
Loureiro, Sandra Maria Correia
16
McColl-Kennedy, Janet R.
16
Sarkar, Abhigyan
15
Balaji, M. S.
14
Hyun, Sunghyup Sean
14
Klaus, Philipp
14
Line, Nathaniel D.
14
Miao, Li
14
Phau, Ian
14
Prayag, Girish
14
Gustafsson, Anders
13
Prybutok, Victor R.
13
Sharma, Piyush
13
Ahn, Jiseon
12
Bilgihan, Anil
12
Gong, Taeshik
12
Grewal, Dhruv
12
Gursoy, Dogan
12
Kemp, Elyria
12
Pham, Michel T.
12
Sreejesh, S.
12
Prashar, Sanjeev
11
Propper, Carol
11
Qu, Hailin
11
Quach, Sara
11
Wu, Luorong
11
Ali, Faizan
10
Amin, Muslim
10
Chua, Bee-Lia
10
Hwang, Jinsoo
10
Siddiqui, Danish Ahmed
10
Williams, Patti
10
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International journal of contemporary hospitality management
2
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Technological forecasting & social change : an international journal
1
The journal of consumer marketing
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
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1
It's raining complaints! : how weather factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
Saved in:
2
Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama
;
Choi, Hyeyoon
;
Bujisic, Milos
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
Saved in:
3
Impact of computer-generated images on LODGSCAPE perceptions and visit intentions
Bogicevic, Vanja
;
Bujisic, Milos
;
Choi, Hyeyoon
;
Smith, …
- In:
Journal of hospitality marketing & management
26
(
2017
)
4
,
pp. 416-442
Persistent link: https://www.econbiz.de/10011707127
Saved in:
4
"Hobson's choice" servicescape : consumer anxiety and enjoyment
Bujisic, Milos
;
Bogicevic, Vanja
;
Yang, Wan
;
Cobanoglu, …
- In:
The journal of consumer marketing
34
(
2017
)
7
,
pp. 577-590
Persistent link: https://www.econbiz.de/10011808311
Saved in:
5
The impact of traveler-focused airport technology on traveler satisfaction
Bogicevic, Vanja
;
Bujisic, Milos
;
Bilgihan, Anil
;
Yang, Wan
- In:
Technological forecasting & social change : an …
123
(
2017
),
pp. 351-361
Persistent link: https://www.econbiz.de/10011898199
Saved in:
6
Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
Saved in:
7
The effects of restaurant quality attributes on consumer behavioral intentions
Bujisic, Milos
;
Hutchinson, Joe
;
Parsa, H. G.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1270-1291
Persistent link: https://www.econbiz.de/10010467913
Saved in:
8
Airport service quality drivers of passenger satisfaction
Bogicevic, Vanja
;
Yang, Wan
;
Bilgihan, Anil
;
Bujisic, Milos
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
4
,
pp. 3-18
Persistent link: https://www.econbiz.de/10010226571
Saved in:
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