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~person:"Burgess, John"
~person:"Koole, Ger M."
~person:"Russell, Bob"
~subject:"Stochastic process"
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Manufacturing & service operations management : M & SOM
1
OR spectrum : quantitative approaches in management
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ECONIS (ZBW)
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Dynamic call center routing policies using call waiting and agent idle times
Chan, Wyean
;
Koole, Ger M.
;
L'Ecuyer, Pierre
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
4
,
pp. 544-560
Persistent link: https://www.econbiz.de/10010526446
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2
Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters
Jiménez, Tania
;
Koole, Ger M.
- In:
OR spectrum : quantitative approaches in management
26
(
2004
)
3
,
pp. 413-422
Persistent link: https://www.econbiz.de/10002094592
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