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~person:"Cai, Ruiying"
~person:"Chebat, Jean-Charles"
~person:"Noussair, Charles"
~subject:"Beschwerdemanagement"
~subject:"Emotion"
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Beschwerdemanagement
Emotion
Emotions
9
Experiment
7
emotions
7
Consumer behaviour
5
Konsumentenverhalten
5
Customer satisfaction
4
Kundenzufriedenheit
4
Beziehungsmarketing
3
Dienstleistungsqualität
3
Relationship marketing
3
Sanctions
3
Service quality
3
behavioral economics
3
choice experiments
3
ecosystem services
3
rationality
3
Appraisal Theory of Emotions
2
Cognition
2
Complaint management
2
Game theory
2
Inward and outward negative emotions
2
Kognition
2
Loyalty
2
Public goods
2
Punishment
2
Revenge
2
Satisfaction
2
Service failure and recovery
2
Spieltheorie
2
Strafe
2
Switching costs
2
Zufriedenheit
2
facereading
2
fear
2
Öffentliche Güter
2
Ab
1
Anlageverhalten
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Appraisal theory
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1
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English
11
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Cai, Ruiying
Chebat, Jean-Charles
Noussair, Charles
Winden, Frans A. A. M. van
14
Hopfensitz, Astrid
13
Prayag, Girish
10
Bagozzi, Richard P.
9
Septianto, Felix
9
Bosman, Ronald
8
van Winden, Frans
8
Kemp, Elyria
7
Reuben, Ernesto
7
Han, Heesup
6
Kirchler, Erich
6
Mattila, Anna S.
6
Welpe, Isabell M.
6
Ashkanasy, Neal M.
5
Brooks, Chris
5
Chang, Yonghwan
5
Ladhari, Riadh
5
Loureiro, Sandra Maria Correia
5
Meier, Armando N.
5
Mitas, Ondrej
5
Spörrle, Matthias
5
Vlassopoulos, Michael
5
Wrenn, Mary V.
5
Antonetti, Paolo
4
Barclay, Laurie J.
4
Bornstein, Gary
4
Breaban, Adriana
4
Brosi, Prisca
4
Bui, M̃y
4
Dufwenberg, Martin
4
Enachescu, Janina
4
Flavián Blanco, Carlos
4
Folse, Judith Anne Garretson
4
Herter, Márcia Maurer
4
Humphrey, Ronald H.
4
Krawczyk, Michal
4
Lee, Jenny
4
Nawijn, Jeroen
4
Pappas, Ilias O.
4
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Journal of business research : JBR
2
Environmental & resource economics : the official journal of the European Association of Environmental and Resource Economists
1
Journal of economic behavior & organization
1
Journal of economic behavior & organization : JEBO
1
Journal of economic studies
1
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
Review of finance : journal of the European Finance Association
1
Tourism management : research, policies, practice
1
U.S.E. working paper series
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ECONIS (ZBW)
11
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1
The role of
emotions
in public goods games with and without punishment opportunities
Noussair, Charles
;
Tucker, Steven James
;
Xu, Yilong
; …
-
2023
Persistent link: https://www.econbiz.de/10014313001
Saved in:
2
The role of
emotions
in public goods games with and without punishment opportunities
Noussair, Charles
;
Tucker, Steven James
;
Xu, Yilong
; …
- In:
Journal of economic behavior & organization
217
(
2024
),
pp. 631-646
Persistent link: https://www.econbiz.de/10014552768
Saved in:
3
Does happiness raise test scores : does fear lower them : experimental evidence
Noussair, Charles
;
Seaback, Kierstin
- In:
Journal of economic studies
50
(
2023
)
8
,
pp. 1637-1646
Persistent link: https://www.econbiz.de/10014428626
Saved in:
4
Is the gender difference in competitive behavior history dependent?
Rhee, Elaine
;
Noussair, Charles
- In:
Journal of economic behavior & organization : JEBO
198
(
2022
),
pp. 44-67
Persistent link: https://www.econbiz.de/10013387065
Saved in:
5
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
6
Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying
;
Lu, Lu
;
Gursoy, Dogan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
Saved in:
7
Emotional state and market behavior
Breaban, Adriana
;
Noussair, Charles
- In:
Review of finance : journal of the European Finance …
22
(
2018
)
1
,
pp. 279-309
Persistent link: https://www.econbiz.de/10011990231
Saved in:
8
Customers' perceived justice,
emotions
, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
9
Sad or happy? : the effects of
emotions
on stated preferences for environmental goods
Hanley, Nick
;
Boyce, Christopher J.
;
Czajkowski, Mikołaj
; …
- In:
Environmental & resource economics : the official …
68
(
2017
)
4
,
pp. 821-846
Persistent link: https://www.econbiz.de/10011803828
Saved in:
10
Modeling online consumer behavior : preeminence of
emotions
and moderating influences of need for cognition and optimal stimulation level
Richard, Marie-Odile
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 541-553
Persistent link: https://www.econbiz.de/10011435967
Saved in:
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