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~person:"Campbell, Dennis W."
~subject:"Consumer behaviour"
~subject:"Services"
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Search: subject_exact:"Self-service"
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Consumer behaviour
Services
Konsumentenverhalten
2
Selbstbedienung
2
Self-service
2
Beziehungsmarketing
1
Customer satisfaction
1
Dienstleistungsqualität
1
Electronic Banking
1
Electronic banking
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Relationship marketing
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Service quality
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Campbell, Dennis W.
Collier, Joel E.
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Management science : journal of the Institute for Operations Research and the Management Sciences
1
Production and operations management : an international journal of the Production and Operations Management Society
1
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ECONIS (ZBW)
2
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Cost structure, customer profitability, and retention implications of self-service distribution channels : evidence from customer behavior in an online banking channel
Campbell, Dennis W.
;
Frei, Frances
- In:
Management science : journal of the Institute for …
56
(
2010
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10003946147
Saved in:
2
Are self-service customers satisfied or stuck?
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Production and operations management : an international …
19
(
2010
)
6
,
pp. 679-697
Persistent link: https://www.econbiz.de/10008796721
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