Schniederjans, Marc J.; Cao, Qing; Triche, Jason H. - In: E-Commerce Operations Management(2nd Edition )
AbstractThis chapter presents the subject of quality management in an e-commerce context. The chapter presents a brief … overview of the basics of quality management as they are applied in both service and manufacturing operations. The chapter then … explains why quality management principles are important for e-commerce business operations. Finally, the chapter concludes …