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~person:"Casadesús, Martí"
~person:"Kamiske, Gerd F."
~subject:"IT service management"
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Kamiske, Gerd F.
Cots, Santi
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Information systems and e-business management : ISeB
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Benefits of ISO 20000 IT service management certification
Cots, Santi
;
Casadesús, Martí
;
Marimon, Frederic
- In:
Information systems and e-business management : ISeB
14
(
2016
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10011672229
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Exploring the service management standard ISO 20000
Cots, Santi
;
Casadesús, Martí
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 515-533
Persistent link: https://www.econbiz.de/10011305710
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