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~person:"Cassia, Fabio"
~person:"Riedl, Arno"
~person:"Yanez-Pagans, Monica"
~type_genre:"Aufsatz in Zeitschrift"
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Cassia, Fabio
Riedl, Arno
Yanez-Pagans, Monica
Schachter, Hindy Lauer
4
Van Ryzin, Gregg G.
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Frey, Bruno S.
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The TQM journal : the international review of organizational improvement
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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World development : the multi-disciplinary international journal devoted to the study and promotion of world development
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ECONIS (ZBW)
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Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca
;
Cassia, Fabio
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
Saved in:
2
Bureaucratic delay, local-level monitoring, and delivery of small infrastructure projects : evidence from a field experiment in Bolivia
Yanez-Pagans, Monica
;
Machicado, Carlos Gustavo
- In:
World development : the multi-disciplinary …
59
(
2014
),
pp. 394-407
Persistent link: https://www.econbiz.de/10010417691
Saved in:
3
Differences between public administrators' and elected officials' perspectives on the role of the citizen in service quality improvement processes
Cassia, Fabio
;
Magno, Francesca
- In:
The TQM journal : the international review of …
23
(
2011
)
5
,
pp. 550-559
Persistent link: https://www.econbiz.de/10009313930
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