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~person:"Cater-Steel, Aileen"
~person:"Fitzsimmons, James A."
~person:"Stauss, Bernd"
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Search: subject:"Dienstleistungsmanagement"
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Dienstleistungsmanagement
25
Service management
25
Dienstleistung
14
Management
10
Beziehungsmarketing
9
Relationship marketing
9
Theorie
6
Theory
6
Dienstleistungssektor
5
Service industry
5
Dienstleistungsmarketing
4
Dienstleistungsqualität
4
IT service provider
4
IT-Dienstleister
4
Information management
4
Informationsmanagement
4
Informationstechnik
4
Service quality
4
Services marketing
4
Customer integration
3
Deutschland
3
Dienstleistungsbetrieb
3
Germany
3
Information technology
3
Kundenintegration
3
Kundenorientierung
3
Strategic management
3
Strategisches Management
3
Brand management
2
Business process management
2
Corporate Governance
2
Corporate governance
2
Customer service
2
Dienstleistungsmarke
2
Empirical method
2
Empirische Methode
2
Innovation management
2
Innovationsmanagement
2
Internes Marketing
2
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2
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6
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18
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7
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2
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1
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1
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1
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1
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1
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Language
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English
15
German
12
Author
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Cater-Steel, Aileen
Fitzsimmons, James A.
Stauss, Bernd
Bruhn, Manfred
65
Hadwich, Karsten
34
Corsten, Hans
19
Haller, Sabine
13
Roth, Stefan
12
Fließ, Sabine
11
Woratschek, Herbert
11
Burr, Wolfgang
10
Hänssler, Karl Heinz
10
Gössinger, Ralf
9
Pepels, Werner
9
Edvardsson, Bo
8
Gardini, Marco A.
8
Spath, Dieter
8
Gebauer, Heiko
7
Johnston, Robert
7
Angelis, Jannis
6
Bieger, Thomas
6
Parry, Glenn
6
Spohrer, James C.
6
Chase, Richard B.
5
Clark, Graham
5
Fitzsimmons, Mona J.
5
Freiling, Jörg
5
Ganz, Walter
5
Grönroos, Christian
5
Harvey, Jean
5
Jacob, Frank
5
Jääskeläinen, Aki
5
Kowalkowski, Christian
5
Laihonen, Harri
5
Lingnau, Volker
5
Macintyre, Mairi
5
Svensson, Göran
5
Aflaki, Sam
4
Baglieri, Enzo
4
Benkenstein, Martin
4
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Institution
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IGI Global
1
QUIS <11, 2009, Wolfsburg>
1
Workshop für Dienstleistungsmarketing <13, 2008, Ingolstadt>
1
Published in...
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Forum Dienstleistungsmanagement
4
Wissenschaft & Praxis
4
SpringerLink / Bücher
3
Information systems management
2
Focus Dienstleistungsmarketing
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Wissenschaft & Praxis
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems and new applications in the service sector : models and methods
1
Journal of service management
1
Kundenintegration : Forum Dienstleistungsmanagement
1
Management and organization series
1
McGraw-Hill/Irwin Series in Operations and Decision Sciences
1
McGraw-Hill/Irwin series operations and decision sciences
1
Operations management ; Vol. 4
1
Perspektiven der internationalen Wirtschaft
1
Selected readings on information technology management : contemporary issues
1
Springer eBook Collection / Business and Economics
1
The McGraw-Hill/Irwin series operations and decision sciences
1
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ECONIS (ZBW)
25
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1
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10
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25
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date (oldest first)
1
Development and evaluation of a software-mediated process assessment method for IT service management
Shrestha, Anup
;
Cater-Steel, Aileen
;
Toleman, Mark
; …
- In:
Information & management : the internat. journal of …
57
(
2020
)
4
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012300866
Saved in:
2
Service management : operations, strategy, information technology
Fitzsimmons, James A.
;
Fitzsimmons, Mona J.
;
Bordoloi, …
-
2014
-
8. ed., internat. ed.
Persistent link: https://www.econbiz.de/10013547446
Saved in:
3
IT service personnel : changing the culture from technology to service
Cater-Steel, Aileen
- In:
Information systems and new applications in the service …
,
(pp. 183-192)
.
2011
Persistent link: https://www.econbiz.de/10009124084
Saved in:
4
Service management : operations, strategy, information technology
Fitzsimmons, James A.
;
Fitzsimmons, Mona J.
-
2011
-
Seventh Edition, International Edition
Persistent link: https://www.econbiz.de/10013469176
Saved in:
5
Serviceorientierung im Unternehmen : Forum
Dienstleistungsmanagement
Bruhn, Manfred
(
ed.
);
Stauss, Bernd
(
ed.
)
-
2010
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003901859
Saved in:
6
QUIS 11 : moving forward with service quality
Stauss, Bernd
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008656281
Saved in:
7
Serviceorientierung im Unternehmen : Forum
Dienstleistungsmanagement
Bruhn, Manfred
-
2010
– Ein Ansatz zur Integration des Entrepreneurial Managements in das
Dienstleistungsmanagement
-- Customer Value bei … Stauss ist Inhaber des Lehrstuhls für Allgemeine Betriebswirtschaftsleh-re und
Dienstleistungsmanagement
der …
Persistent link: https://www.econbiz.de/10014424897
Saved in:
8
Education for IT service management standards
Cater-Steel, Aileen
;
Toleman, Mark
- In:
Selected readings on information technology management …
,
(pp. 293-306)
.
2009
Persistent link: https://www.econbiz.de/10003759410
Saved in:
9
Kundenintegration : Forum
Dienstleistungsmanagement
Bruhn, Manfred
(
ed.
);
Stauss, Bernd
(
contributor
)
-
2009
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003779880
Saved in:
10
Kundenintegration im
Dienstleistungsmanagement
: eine Einführung in die theoretischen und praktischen Problemstellungen
Bruhn, Manfred
;
Stauss, Bernd
- In:
Kundenintegration : Forum Dienstleistungsmanagement
,
(pp. 3-33)
.
2009
Persistent link: https://www.econbiz.de/10003808614
Saved in:
1
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