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~person:"Celuch, Kevin"
~subject:"Consumer behaviour"
~subject:"Leistungsanreiz"
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Consumer behaviour
Leistungsanreiz
Beziehungsmarketing
2
Einzelhandel
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Relationship marketing
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Retail trade
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Betriebliche Wertschöpfung
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Customer engagement
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Customer feedback
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Customer integration
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Kundenintegration
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Value creation
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benevolence
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customer feedback
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identification
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Celuch, Kevin
Gill, David
4
Lee, Jaesun
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Gjedrem, William Gilje
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Services marketing quarterly
1
The journal of services marketing
1
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ECONIS (ZBW)
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The role of active identification in driving retail customer
feedback
Celuch, Kevin
;
Walz, Anna M.
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 163-181
Persistent link: https://www.econbiz.de/10012256936
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2
A framework for encouraging retail customer
feedback
Celuch, Kevin
;
Robinson, Nadine M.
;
Walsh, Anna M.
- In:
The journal of services marketing
29
(
2015
)
4
,
pp. 280-292
Persistent link: https://www.econbiz.de/10011406403
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